Frequently Asked Questions

These are FAQ's for custom portraits only.

I do other types of commissions as well, including tattoo designs, album covers, etc. 


What is the turnaround time for custom portraits?

Custom portraits can take anywhere from 2-6 weeks from the time of deposit, depending on the intricacy and size of your portrait. For your own convenience, reach out as soon as you are interested. Gifting seasons especially book up quickly (Mother's Day, Christmas, etc.), so the earlier you reach out, the better.

Can I rush order a custom portrait?

It depends on the season - during holidays like Mother's Day and Christmas, custom portrait orders are usually booked. But you can always reach out and see! There may be a rush charge fee, depending on how soon it's needed.

Can I have my portrait framed?

All portraits come already matted to ensure quality, and you can definitely add a frame onto that as well. Framing options are available when you first order your portrait, or you can always add it on later, too.

Do you need a photo to work from?

Yes, I create your portrait directly from a photo. It does not need to be shot with a professional camera, though! Cell phone photos are usually great - it just needs to be relatively clear so I can get the details. You can even upload it directly to the custom portrait order form!

I'm not sure yet if I want to commit to ordering a custom portrait, can I still reach out?

Absolutely! I love chatting with people, regardless of if they end up ordering a portrait or not. We can talk about what you might be looking for and then go from there. It's an investment that will bring you years of joy so I'd want to make sure you are fully satisfied before you place an order. And if you don't end up ordering, I still appreciate the interest immensely.

I want to continue supporting your work, but I don't need any (more) portraits right now - how can I help?

If you have ordered from me before, leaving a review is so helpful!! My Facebook page KS Smudges is the central location for reviews. Regardless of if you have/haven't ordered from me before, interacting with and sharing posts is what makes small businesses go round. Sharing my posts ( Instagram: sharing to your stories / directly to friends. Facebook: on your timeline / directly to friends) gives the most direct impact, but even just liking, commenting on, and saving posts can help boost them in the algorithms. Also liking my Facebook page / following my Instagram so you see future posts!

Can I order a portrait in advance? So I don't forget for a holiday/occasion?

The earlier, the better! For busier gifting seasons (Mother's Day, Christmas, etc.) custom portrait orders book up and only have limited availability. So if you realize now that you'd like to gift a portrait for an event/occasion months from now, all the better! Reach out as soon as you have interest to ensure you don't miss out and to take some worry out of your gift-shopping. If it's finished early, I can hold it until you need it, as well.

How do I inquire about a portrait?

First, take a look at the various types of custom portraits available here, and review any specials that may be applicable here. Once you have an idea of what you'd like to order, fill out this form and I will be more than happy to get back to you with a price quote and any further details. 😊 You can always reach out to me here with general questions at any time, too!

Do you offer something special for pets who have recently passed away?

I do! I offer 10% off a portrait of your new angel, which will also include a free tiny photo gift. Take a peek at my Rainbow Bridge Special for more info. ❤️ Cannot be combined with any other offer.


Do you charge hourly or a flat rate?

To make it easier for you, I charge a flat rate per the level of detail/size/medium of your portrait.

Is pricing negotiable?

Pricing is usually firm as it is a lot of time, materials, skill, and energy that go into each portrait. That being said, feel free to still reach out - I would be open to talk and see if there's anything reasonable we can work out.

How do you take payments?

I take Venmo, PayPal, or a mailed check (final payment needs to clear before delivering the piece). You can also pay with card online through an invoice, there is just a 3% added charge with this option.

Do I need to pay the full amount upfront?

Not at all! I do require a deposit before I begin the portrait - at least 25% of the full amount. But after that, you are absolutely welcome to make however many payments of whatever amounts you need. Of course, the piece will not be delivered until the full balance is paid.


Do you ship your portraits? Internationally?

Yes! In the US, shipping is usually only $15 (may vary depending on the size of the piece + frame). For international, those rates vary so I cannot give an estimate upfront - but I can definitely ship them!

I live within reasonable driving distance from you (Watertown, CT) - do I have to pay for shipping?

Nope! I am in Watertown, CT. Depending on where in CT you are located, I am willing to meet you halfway as a courtesy, or you can always make the drive to me if you're interested.

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