About Custom Portraits
Frequently Asked Questions
These are FAQ's for custom portraits only.
I do other types of commissions as well, including tattoo designs, album covers, etc.
Ordering
What is the turnaround time for custom portraits?
Custom portraits can take anywhere from 2-6 weeks from the time of deposit, depending on the intricacy and size of your portrait. For your own convenience, reach out as soon as you are interested.
Can I rush order a custom portrait?
It depends on the season - during holidays like Mother's Day and Christmas, custom portrait orders are usually booked. But you can always reach out and see! There may be a rush charge fee, depending on how soon it's needed.
Can I have my portrait framed?
All portraits come already matted to ensure quality, and you can definitely add a frame onto that as well.
Do you need a photo to work from?
Yes, I create your portrait directly from a photo. It does not need to be shot with a professional camera, though! Cell phone photos are usually great - it just needs to be relatively clear so I can get the details.
I'm not sure yet if I want to commit to ordering a custom portrait, can I still reach out?
Absolutely! I love chatting with people, regardless of if they end up ordering a portrait or not. We can talk about what you might be looking for and then go from there.
I want to continue supporting your work, but I don't need any (more) portraits right now - how can I help?
If you have ordered from me before, leaving a review is so helpful!! My Facebook page KS Smudges is the central location for reviews.
Can I order a portrait in advance? So I don't forget for a holiday/occasion?
The earlier, the better! For busier gifting seasons (Mother's Day, Christmas, etc.) custom portrait orders book up and only have limited availability. So if you realize now that you'd like to gift a portrait for an event/occasion months from now, all the better!
How do I inquire about a portrait?
First, take a look at the various types of custom portraits available here, and review any specials that may be applicable here. Once you have an idea of what you'd like to order, fill out this form and I will be more than happy to get back to you with a price quote and any further details. 😊
Do you offer something special for pets who have recently passed away?
I do! I offer 10% off a portrait of your new angel, which will also include a free tiny photo gift. Take a peek at my Rainbow Bridge Special for more info. ❤️
Payments
Do you charge hourly or a flat rate?
To make it easier for you, I charge a flat rate per the level of detail/size/medium of your portrait.
Is pricing negotiable?
Pricing is usually firm as it is a lot of time, materials, skill, and energy that go into each portrait. That being said, feel free to still reach out - I would be open to talk and see if there's anything reasonable we can work out.
How do you take payments?
I take Venmo, PayPal, or a mailed check (final payment needs to clear before delivering the piece).
Do I need to pay the full amount upfront?
Not at all! I do require a deposit before I begin the portrait - at least 25% of the full amount. But after that, you are absolutely welcome to make however many payments of whatever amounts you need.
Delivery
Do you ship your portraits? Internationally?
Yes! In the US, shipping is usually only $15 (may vary depending on the size of the piece + frame).
I live within reasonable driving distance from you (Watertown, CT) - do I have to pay for shipping?
Nope! I am in Watertown, CT. Depending on where in CT you are located, I am willing to meet you halfway as a courtesy, or you can always make the drive to me if you're interested.
